How do consumers respond to privacy and data security issues?

The growing popularity of online shopping

According to the E-commerce in Poland 2024 report published by IAB Polska, 78% of Polish internet users shop online, maintaining a stable trend over recent years. Notably, 36% of respondents purchase from international e-commerce platforms, an increase of 6 percentage points compared to the previous year. Moreover, 61% of users now engage in second-hand online shopping, reflecting a shift toward sustainable e-commerce. As digital transactions continue to expand, so do opportunities for enhancing security, trust, and convenience in online shopping. Innovations in cybersecurity, improved data protection policies, and secure payment systems contribute to a more seamless and confident shopping experience for consumers worldwide.

The rising threat of cyberattacks in e-commerce

As e-commerce continues to expand, the importance of cybersecurity has become more evident. In 2024, Poland recorded over 110,000 cyber incidents, highlighting the growing need for robust security measures. While the public sector and critical infrastructure have faced particular challenges, businesses and institutions are increasingly prioritizing proactive security strategies.

Poland’s Deputy Prime Minister Krzysztof Gawkowski noted that cyber threats have doubled year over year, emphasizing the evolving digital landscape. As security practices advance, the focus remains on strengthening protections, increasing awareness, and enhancing resilience to ensure a safer online environment for consumers and organizations alike.

Most common cyber threats in e-commerce

Among the most significant cyber threats affecting online shoppers are:

Phishing attacks – deceptive emails and websites designed to steal login credentials and payment information.
Skimming – the use of malicious software to capture credit card data during transactions.
Ransomware attacks – where hackers encrypt data and demand ransom payments for its release.
Account takeovers – where cybercriminals gain unauthorized access to user accounts, often through credential stuffing or weak password security.

Consumer awareness of cybersecurity risks

While cyber threats are becoming more prevalent, there is still room to improve consumer awareness of key security risks. According to the Digital Security in Poland 2024 report, 53.7% of respondents have received suspicious messages, though not all feel confident in recognizing or responding to them effectively.

Similarly, the “Poles’ Attitudes Toward Cybersecurity” survey, conducted by the Warsaw Institute of Banking in June 2024, indicates that cybersecurity education could be strengthened to better equip consumers against potential online threats. As awareness grows and digital safety practices become more accessible, individuals and businesses alike can take steps to enhance protection and build a more secure online experience.

How do consumers protect their data?

Despite limited awareness, some security-conscious consumers actively implement protective measures, including:

Avoiding suspicious links and attachments – 78%
Using antivirus software – 63%
Being cautious when sharing personal information – 58%
Using strong, unique passwords – 54%
Avoiding public Wi-Fi networks – 48%

These actions indicate that while many shoppers engage in basic security practices, there is still room for improvement in awareness, resilience, and incident response.

Improving security in the e-commerce landscape

To combat growing security risks, both public institutions and private sector organizations are intensifying their efforts to strengthen cybersecurity and protect consumers.

Government and institutional initiatives

The “Cyber-Secure Municipality” program aims to enhance local governments’ security capabilities by conducting security audits, training programs, and network upgrades.

Security measures implemented by e-commerce companies

Leading e-commerce platforms and financial institutions are adopting advanced security operations, including:

Multi-factor authentication (MFA) to strengthen user verification.
AI-powered fraud detection for real-time transaction monitoring.
End-to-end encryption to protect customer data and payments.
Biometric authentication as an alternative to passwords.

The role of AI in cybersecurity

The integration of generative AI is transforming both cyberattacks and defense mechanisms. While cybercriminals leverage AI to develop sophisticated phishing attacks, businesses use AI to:

Detect and prevent fraudulent transactions in milliseconds.
Monitor security threats in real time and automate rapid response.
Analyze attack patterns to predict future risks.

Experts predict that deepfake technology will become a major tool for social engineering attacks in 2025, necessitating greater investment in AI-powered cybersecurity solutions.

The future of secure online shopping

As e-commerce continues to expand, cybersecurity remains a critical challenge. Ensuring secure online transactions requires a collaborative effort between consumers, businesses, and government institutions. By combining awareness programs, AI-driven security solutions, and stronger regulatory frameworks, the future of online shopping can be more secure, resilient, and efficient. Only through proactive cybersecurity policies, consumer education, and technological advancements can we create a safer digital shopping experience in this new era of e-commerce.