Resources > ESG ESG: building value through sustainable development Ethics in management, responsibility in action. Sustainable development is an inherent part of Alsendo Group business model See what we do in these areas: Environment Social Governance Ethics in management, responsibility in action. Sustainable development is an inherent part of Alsendo Group business model ESG indicators The “ESG” abbreviation refers to the words: “Environment”, “Social” and “Governance”. These terms refer to issues related to environmental protection, social responsibility and corporate governance. Sustainability standards relate to conducting business without negative impacts on the environment, society or civilisation as a whole. Environment impact on the environment The ‘E’ aspect focuses on assessing the environmental impact of business operations and practices to reduce the negative impact of business activities on the planet. Learn more E Social social and employee relations An area that focuses on ethical and responsible social management. It involves identifying stakeholder groups and building responsible and strong relationships with them. This aspect covers not only the company’s internal operations, but also its impact on the social environment This aspect covers not only the company’s internal operations, but also its impact on the social context. Learn more S Governance internal order and management Corporate governance is an area covering the principles and norms that guide companies in their relationships with owners, employees, contractors, customers and the communities in which they operate. Its scope includes, among others: principles of company management, information transparency, compliance with the law, protection of employee rights, quality of products and services and business responsibility. Learn more G How do we pursue the continuous integration of sustainability into our Group's activities? We want to support the global transformation towards sustainable development and equal opportunities for all. The Alsendo Group’s ESG strategy refers to the Sustainable Development Goals (SDGs) established by the United Nations. As part of our strategy, we have identified areas where we can have a real impact on the fight against climate change, on the implementation of programs promoting gender equality and equal opportunities, as well as supporting human rights. 5. Gender equality Implement DEI Code across the Group and building a DEI-respecting culture through transparent HR systems, maximizing diversity through the recruitment process, minimizing staff turnover by building diverse, cohesive teams. 9. Industry, Innovation & Infrastructure Provide various technology solutions aimed at optimizing time and costs related to shipping processes, increasing sales, and enhancing end customer satisfaction – prioritize collaboration with partners providing modern tools and ensuring process compliance and environmental respect. 16. Peace, Justice & strong institutions Promote peaceful and inclusive working environment, providing access to procedures and guidelines – implement anti-corruption management system, whistleblowing procedures, human rights caluses and its provisions are included in contracts with suppliers. E The environment is our future > 50 thousand e-mails sent to customers with an e-book about ecology -35% we have reduced paper consumption by introducing electronic signatures and eliminating paper contracts -15% we have reduced electricity consumption In order to maintain a balance between the Group’s constant development and responsibility for the natural environment, we strive to limit the negative impact of our activities, including: by reducing waste generated by our offices, eliminating plastic cutlery, separating waste and reducing energy consumption. We are aware of our impact on the environment and climate change in the supply chain, which is why we cooperate with courier companies that comply with environmental protection regulations and constantly reduce their carbon footprint. We focus on eco-education and promote pro-ecological behavior among our business partners and customers. We provide free guides “Ecology in the courier industry” and “How to pack? a guide to packing courier shipments”, in which we share knowledge about how courier services affect climate change and how to minimize it by consciously choosing the most ecological courier solutions. We encourage you to use low-emission forms of sending and receiving, such as parcel machines, e.g. InPost® parcel lockers. We educate on ecological packaging materials, and our pricing policy promotes point services. "Ecology in the courier industry" Read more “How to pack? a guide to packing courier shipments" Read more Go to Environmental Policy We want to be an environmentally friendly company, operating in full harmony with it and promoting the principle of sustainable development. Read Policy We have become a partner of the InPost service – EKOreturns. EKOreturns is a free and quick way to return things you no longer need. The service allows you to give them a second life in a convenient, quick and, above all, environment-friendly way. We are proud to support this initiative in the zero-waste spirit! We believe that together we will do a lot of good for our planet! S Sustainable society, sustainable business 50% of women in the Management Board of Alsendo Polska 67% of women in management staff 70% of employees have completed a first aid course >90% of employees took part in at least one training Feminine energy In the Alsendo Group, most managerial roles are performed by women. As the Company develops, we take care of the professional development of all women employed in the company. Feminine energy has always been at the forefront of managing key areas. Our CEO, Magda Magnuszewska, is a Memebr of 30% Club and actively promotes women on managerial positions and supports diversity management in our company. Work Safety We manage our Group responsibly, so health and safety rules accompany every employee from the moment they become a part of Alsendo – 100% of employees undergo compulsory health and safety training, and an additional 70% of the team have received first aid training. As the Alsendo Group, we are a safe place to work and our goal is to achieve ‘zero accidents’ at work. The Group has a health and safety management system in place based on legislation. Employee volunteering Our employees are enthusiastically involved in volunteering activities, actively participating in various projects. Thanks to the commitment of our employees, we can actively participate in projects that have a positive impact on the community and the environment. We are proud of their willingness to help and readiness to get involved in social issues. G Ethics in management, responsibility in action >90% of signed contracts with a clause regarding anti-corruption policy and respect for human rights 100% of employees trained in compliance > 75% of employees were involved in creating the Code of Ethics >100% of employees trained in anti-corruption procedures Ethical values As the Alsendo Group, we operate in an open and transparent manner, and in accordance with generally applicable legal provisions and internal regulations. The foundation for creating transparent, comfortable and equal working conditions for all is the Alsendo Group Code of Ethics. Read Code of Ethics We make every effort to ensure that, when performing work, employees are guided by the ethical values of the Group and promote them through their own example and behavior in line with the principles contained in the Code of Ethics. Service quality As a Group, we focus on maintaining and promoting the highest standards of customer service. We ensure compliance with our values and the principles contained in the Code of Ethics. We actively build relationships internally and with our partners and clients based on mutual respect and honesty. Our values – how do we do it? We strive to ensure that relations with employees and third parties are consistent with national laws and regulations, taking into account cultural conditions. If there is a suspicion of a violation of the law or the principles contained in the Code of Ethics or the Anti-Corruption Policy, any person (regardless of whether he or she is an employee or a third party) may report irregularities. Innovation We are constantly improving our products and processes. We are constantly inspired by the latest trends in the new technology market. We are open to changes and improving our services. Cooperation We keep adapting to the changing environment. We value building good relationships based on trust and mutual support. We are engaged in working with others toward a common goal. Professionalism We offer our Customers the highest quality services. We set high standards for cooperation with customers. We have the knowledge and skills and we are consistent in our work. Attention to Customer Satisfaction The Customer satisfaction is our priority. We offer reliable service, know-how and flexibility to meet expectations of our Customers. We are professional in our work. We believe that Customer satisfaction is the success of all of us. Autonomy We value thinking outside the box, which is why we give our employees independence and autonomy in decision-making. We develop managers to seek innovative solutions. The result of this approach is quality and accountability for the work we do. Reports of Partners: Abris ESG Report 2023 Abris ESG Report 2022 Abris ESG Report 2021 Policy reports: Alsendo Environmental Policy Code of Ethics